Pushing the cartridge into place. If the Color Start Copy light is blinking, the cartridge on the left is the problem cartridge. Select your operating system and version ,. Clean the problem cartridge contacts. Releasing the problem cartridge.

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If both Start Copy lights are blinking and there is no computer message, perform the procedures below on both cartridges.

This tool applies to Microsoft Windows PC’s only. Asia Pacific and Oceania. If the ink cartridge is outside of the printer for too long, the ink can dry and clog the nozzles.

HP Photosmart C All-in-One Printer | HP® Customer Support

The Virtual Agent is currently unavailable. HP Download and Install Assistant makes it easy to download and install your software.

Already have an HP account? HP is compiling your results. Releasing the problem cartridge. Europe, Middle East, Africa.

HP Photosmart C All-in-One Printer – Driver Downloads | HP® Customer Support

Look at the number on the print cartridge label, and make sure it is compatible with the product. Any warranty support needed would be completed by the third party that sold the product. Please use the product number and serial numbers of the new product to validate warranty status. If there is no computer message, look at the Start Copy lights – if the Black Start Copy light is blinking, the cartridge on the right is the problem cartridge.


Press the Power button if it is not lit. This page requires Javascript.

Opening the printer cover make sure the power is on. Technical data is gathered for the products supported by this tool c318 is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.

This document applies to the following products: Select all Deselect all. Clean the problem cartridge contacts. Let HP identify any out-of-date or missing drivers and software. If the Color Start Copy light is blinking, the cartridge on the left is the problem cartridge.

HP Customer Support – Software and Driver Downloads

Remove, inspect, and reseat the problem cartridge. This product was sold by a reseller. Cartridges marked with a triangle, go into the left carriage slot. Repeat reseating and cleaning steps If the problem is not solved, repeat the reseating and cleaning procedures above. Electrical contacts and nozzles. Go to Ink Cartridge and Printhead Limited Warranty to see if the cartridge is covered under warranty.


Issue After you install a print cartridge, or during normal operation, the print cartridge light and one or both of the Start Copy lights begin to blink. This page requires Javascript. Use genuine HP print cartridges to ensure good quality.

If a computer message indicates a specific cartridge, that is the problem cartridge. Psd a clean foam-rubber swab or lint-free cloth into distilled water, and then squeeze any excess water from it. Do not touch the copper electrical contacts or the ink nozzles.